FAQ

ANSWERS? WE'VE GOT THEM.

Here are the questions we are most frequently being asked.

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What forms of payment do you accept?

We accept Visa, MasterCard credit or debit card or PayPal or bank transfer or COD (For local buyer only).
Can I make payment online if I place an order by call/whtsapp/email?

Sure. You will get the payment link by email to make payment online with credit card, debit card, paypal or bank transfer, this method suitable for foreigner or local buyer.
What if there is a problem with my bank account?

If there is a problem with your nominated bank account and payment cannot be processed we will email you alerting you of the problem. If payment cannot be processed the next day your order will be automatically paused. We recommend that you get in touch with your bank to find out more details about the failed transaction. If you wish to add or select a different payment method, please send email to us as soon as possible. We will process your order and we will email you when your order has been processed and the goods are ready to be shipped to you
How are orders shipped?

All orders are managed by courier shipping company such like FeDex, DHL, UPS and Aramex . Successful orders will be shipped within one or two business days (Monday Friday). Once your order has been collected from our warehouse, you will receive an email from us confirming that the order is on its way and will provide you with the tracking number. You can use this number to track your order on the courier shipping company website.
I haven’t received my order within the specified timeframe. What do I do?

If your order does not arrive within the estimated time frame please contact consumer support via email: Marketing@etmaxplus.com quoting your order number or invoice and your tracking number if you have it handy